Creating and Updating Your Military OneSource Account

Follow these steps to create your account and set up your user profile. Your account is not active until you complete all steps.

1. Click on Log In on the upper right of any Military OneSource, MilLife Learning, Plan My Move or EFMP & Me page. You can also find a Log In link in the Military OneSource website footer. Once clicked, you will be prompted with a Department of Defense Notice and Consent agreement. Read the prompt carefully, and once you are comfortable, provide your consent.
   Note: If you do not consent, please select the appropriate bubble, which cancels your account setup process.
2. Under “Not Registered Yet?” click REGISTER NOW.
3. Fill in the required fields, such as first name, last name, email address, password and security questions. Create your password and set your security questions and answers. Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.
   Your answers to the security questions will allow you to reset your password when needed. Remember these answers — you will need them to reset your password in the future.
   Once your account is created, you have the option of adding two-factor authentication to your account, which will extend the life of your password from 60 to 150 days, or associating your account with your common access card or External Certification Authority. See the sections below for more details on two-factor authentication or CAC/ECA login.
4. Click the Register button to receive an email from event_notifier@gcc.militaryonesource.mil within a few minutes. Click on the account registration link or copy and paste the URL into your web browser to verify your email.
   If you do not receive this email within 15 minutes, check your junk/spam box. If it’s not there, submit a ticket to Customer Support.
5. The verification link brings you to the User Info/Profile page. Log in using your new credentials and complete and activate your user profile.
6. If needed, update your password under Password Information.
7. To access your account without password reset requirements, you can associate your CAC or ECA with your account to authenticate solely with your CAC/ECA instead of authenticating with an email and password and two-factor authentication. To set this up, refer to the Associate your common access card or External Certification Authority section below.
8. Scroll down to Profile Information and select one or more roles to associate with your account. Roles help determine which features, resources and courses you’ll be able to see, and include:
   • Service member
   • Immediate family member
   • Extended family member
   • DOD service provider
   • Other service provider federal agency
   • Other service provider nonfederal entity
   • Citizen/public
   • Media

   You must select at least one role that matches your profile identity. Click Save and Continue.

Your account is not active until you complete all the steps above.

From any page on Military OneSource, click on Log In on the upper right or at the bottom of the page. You can also log in from the MilLife Learning, Plan My Move or EFMP & Me websites by clicking on the Log In link in the upper right on any page.

You can log in to your active account by using your email address and password, through your common access card or External Certification Authority or with an active account with DS Logon or ID.me. See setup instructions on this page for more details.

To log out, go to My Account at the top of the page and click on Log Out. You can also select Log Out from the bottom of the page on the Military OneSource website.

If you do not manually log out of your account, you will be automatically logged out after five minutes.

Using two-factor authentication adds security to your account and extends the life of your password from 60 to 150 days.

Follow these steps to turn on two-factor authentication:

1. Log in to your account with your username and password.
2. Click My Account.
3. Scroll to the bottom of the User Info/Profile page. Next to Two-Factor Authentication, select “On.” Click Save and Continue.
4. Click the button, Set Up Two-Factor Authentication.
5. For security purposes, you will need to log out and log back in.

Setting Up Two-Factor Authentication:

1. Log back in to your account, where you will see a setup page with these steps below.
2. Download or open one of the following authenticator apps:
   • Google Authenticator
   • Microsoft Authenticator
   • Duo Mobile
   • Authy
   • LastPass Authenticator
   These authenticator services provide you with one-time passcodes you will use to log in to your account.
3. Link your authenticator app to your account. Using your authenticator app, add a new account. Scan the QR code provided during setup or paste the account name and key into your authenticator. This will link your account to your authenticator app.
4. Copy the six- or eight-digit verification code generated for DOD Military OneSource. Paste this code into the blank field in the setup page. Click Confirm.
5. Save or write down recovery tokens and store them somewhere safe. Each code can be used one time to log in instead of using the verification code from your authenticator app. If you lose or use all your recovery codes, you will have to reset your account.
6. Log in to your account by entering the six- or eight-digit authenticator verification code from the app.

No. Adding two-factor authentication to your Military OneSource account is optional. It increases the security on your account and allows you to keep the same password for 150 days versus the standard 60 days.

Two-factor authentication through Military OneSource is used only for your Military OneSource username and password account, not for Military OneSource accounts using common access card/External Certification Authority, DS Logon or ID.me.

Visit the Troubleshooting Your Military OneSource Account page for more information.

Follow these steps:

1. Log in to your Military OneSource account with your email and password. In the top right, click My Account then Account Settings to get to the User Information page.
2. Scroll down to the CAC Certificate section and click the Add Certificate button.
3. You will be prompted to select your CAC or ECA. Select the appropriate certificate and click OK. You may need to enter your certificate password.
4. You can confirm your CAC or ECA was added once the page refreshes. The information should appear in the grayed-out field.
5. Next time you log in, simply select the CAC Log In.

No. Two-factor authentication is used only for Military OneSource accounts that use an email and password to log in.

DS Logon is short for DOD Self-service Logon.

It is a secure, self-service logon ID account created by the Defense Manpower Data Center as an identity credential that allows people affiliated with the Defense Department or the Department of Veterans Affairs access to several different websites using a single username and password.

On the Military OneSource Account Login page, click on the DS Logon button in the Third-Party Access panel. The DS Logon page will open in a separate window.

1. On the DS Logon page, enter your DS Logon username and password.
2. Once you log in, you will be redirected back to the Military OneSource website you were on, either Military OneSource, EFMP & Me, MilLife Learning or Plan My Move.
3. Click Account Settings in the top right of your menu bar to select a role on the Account Information page. This will give you access to specific resources based on your role.

If you use DS Logon for your Military OneSource account, you will have access to features, resources, online learning and content requiring a Military OneSource account on all Military OneSource, EFMP & Me, MilLife Learning and Plan My Move websites using the same DS Logon.

To sign up for a DS Logon account, visit https://myaccess.dmdc.osd.mil/identitymanagement/app/login

To get a DS Logon account, you must be affiliated with the DOD or VA and listed in the Defense Enrollment Eligibility Reporting System, or DEERS, in one of the following roles: Service Members (Active, Guard, Reservist, Retirees), Veterans, Eligible Family Members (over 18 years old), Spouses (current and former with DOD Benefits), or DOD Civilians and Contractors.

Visit the Troubleshooting Your Military OneSource Account page for more information.

Military OneSource has partnered with ID.me, a trusted technology provider of secure identity proofing and authentication, to provide identity verification for your Military OneSource account through ID.me.

Other government websites, such as the IRS and VA websites, offer ID.me as their logon provider.

On the Military OneSource Account Login page, click on the “Sign in with ID.me” button in the Third-Party Access panel. The ID.me page will open in a separate window.

Once you’re on the ID.me page, enter your ID.me username and password. Once you log in, you will be redirected back to the Military OneSource website you were on: Military OneSource, EFMP & Me, MilLife Learning or Plan My Move.

If you use ID.me for your Military OneSource account, you will have access to features, resources, non-medical counseling, online learning and content requiring a Military OneSource account on the Military OneSource, EFMP & Me, MilLife Learning and Plan My Move websites.

On the Military OneSource Account Login page, click on the “Sign in with ID.me” button in the Third-Party Access panel to open the ID.me page.

Once you’re on the ID.me page, click on the “Create an ID.me account” link and follow the instructions.

Visit the Troubleshooting Your Military OneSource Account page for more information.

Once you’re logged in to your Military OneSource account, My Account is displayed with drop-down options in the top right of the website to manage your account.

As you move through the military life cycle, your position, location or contact information may change. You can update your account information at any time. Overwrite your existing profile information with the new information and click Save and Continue.

Due to government security protocols, passwords of Military OneSource account holders expire every 60 days, unless logging in using two-factor authentication, common access card or External Certification Authority credentials or a third-party login such as DS Logon or ID.me.

Users receive automated emails notifying them of the remaining days left before their password expires. To update your password before it expires, or if your password has expired, log in to your account and then click My Account. Scroll down to the Password Information section on the User Info/Profile page and click on the Update Password button.

You can reset your password after answering your three security questions correctly. If you do not remember the correct answers to your questions, you can reset your security information by clicking the Reset Security Information button.

After doing so, you will be sent an email to the email address associated with the account you were attempting to access.

Once you receive the security information reset email, click the link and input your email address into the required field. Copy the token provided in the reset email and paste it into the appropriate field. You will then be prompted to reset your password and security questions. Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.

If you need assistance troubleshooting any of the above steps to reset your password, you can submit a ticket to Customer Support.

If you need to reset your password, use the “Forgot Your Password?” functionality on the login page and follow the steps provided.

Yes. As an office under the Defense Department, Military Community and Family Policy will never share, sell or rent your Military OneSource account information to anyone. To learn more, view our privacy statement.

For other issues not listed on this page, such as reactivating your disabled account, visit the Troubleshooting Your Military OneSource Account page.

You can also visit our Customer Support page to report any technical difficulties you experience with the Military OneSource site. We read all messages carefully and will make every effort to promptly address your issue within 24 hours.