Your Military OneSource Account

When you’re called to relocate to a different part of the country — or the world — Military OneSource can help you pick the best neighborhood for your family. A consultant will dig into the demographics of your new community and give you statistics on schools, crime, cost of living and more.

Whether you have a newborn, toddler, preschooler or school-age kid, Military OneSource will work closely with you to find caregivers you can trust. Let us research accredited child care providers, including nannies, home day care, child care facilities and after-school care. Military OneSource can also provide checklists and articles to help you find the best fit for your child.

Military OneSource knows how important it is that your child’s school matches their needs. We can research public school districts and private schools in your area. Military OneSource can also connect you with trusted home-schooling resources. If you’re looking at colleges, a Military OneSource consultant can connect you with resources to help with your search.

From athletics to academics to the arts, it seems there’s a summer camp for every interest. But which is best for your child? Military OneSource can investigate camps in your area, including overnight camps, day camps and tour and travel camps for a summer experience your child will love.

Military OneSource adoption consultants are specially trained in military adoptions. We can help you navigate the process, whether you are adopting internationally or domestically.

Caring for an aging parent, grandparent or another older loved one can be challenging when your military duties take you far away. Military OneSource elder care consultants can help you find appropriate care, whether it’s in-home or facility-based. We can also help you research insurance, transportation and programs for your loved one.

When you deploy or relocate temporarily, Military OneSource can help you arrange a plan for your pet. We can research programs that match volunteer foster homes to service members in need of temporary pet care. If you’re moving and want to bring your animal with you, Military OneSource can search for companies that will transport your pet across the country or overseas. We can also look for grants to help with the cost of moving your pet. And you can trust Military OneSource to provide you with information about importation laws, quarantines and breed restrictions at your overseas location.

Follow these steps to create your account and set up your user profile. Your account is not active until you complete all steps.

1. Click on Log In on the upper right of any Military OneSource, MilLife Learning, Plan My Move or EFMP & Me page. You can also find a Log In link in the Military OneSource website footer. Once clicked, you will be prompted with a Department of Defense Notice and Consent agreement. Read the prompt carefully, and once you are comfortable, provide your consent.

Note: If you do not consent, please select the appropriate bubble, which cancels your account setup process.

2. Under “Not Registered Yet?” click REGISTER NOW.
3. Fill in the required fields, such as first name, last name, email address, password and security questions. Create your password and set your security questions and answers. Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.

Your answers to the security questions will allow you to reset your password when needed. Remember these answers — you will need them to reset your password in the future.

Once your account is created, you have the option of adding two-factor authentication to your account, which will extend the life of your password from 60 to 150 days, or associating your account with your common access card or External Certification Authority. See the sections below for more details on two-factor authentication or CAC/ECA login.

4. Click the Register button to receive an email from event_notifier@gcc.militaryonesource.mil within a few minutes. Click on the account registration link or copy and paste the URL into your web browser to verify your email.

If you do not receive this email within 15 minutes, check your junk/spam box. If it’s not there, submit a ticket to Customer Support.

5. The verification link brings you to the User Info/Profile page. Log in using your new credentials and complete and activate your user profile.
6. If needed, update your password under Password Information.
7. To access your account without password reset requirements, you can associate your CAC or ECA with your account to authenticate solely with your CAC/ECA instead of authenticating with an email and password and two-factor authentication. To set this up, refer to the Associating your common access card or External Certification Authority section below.
8. Scroll down to Profile Information and select one or more roles to associate with your account. Roles help determine which features, resources and courses you’ll be able to see, and include:

• Service member
• Immediate family member
• Extended family member
• DOD service provider
• Other service provider federal agency
• Other service provider nonfederal entity
• Citizen/public
• Media

You must select at least one role that matches your profile identity. Click Save and Continue.

Your account is not active until you complete all the steps above.

From any page on Military OneSource, click on Log In on the upper right or at the bottom of the page. You can also log in from the MilLife Learning, Plan My Move or EFMP & Me websites by clicking on the Log In link in the upper right on any page.

You can log in to your active account by using your email address and password, through your common access card or External Certification Authority or with an active account with DS Logon or ID.me. See setup instructions on this page for more details.

To log out, go to My Account at the top of the page and click on Log Out. You can also select Log Out from the bottom of the page on the Military OneSource website.

If you do not manually log out of your account, you will be automatically logged out after five minutes.

Once you log in to your Military OneSource account with an email and password, My Account is displayed with drop-down options to manage your account.

As you move through the military life cycle, your position, location or contact information may change. You can update your account information at any time. Overwrite your existing profile information with the new information and click Save and Continue.

Due to government security protocols, passwords of Military OneSource account holders expire every 60 days, unless logging in using two-factor authentication, common access card or External Certification Authority credentials or a third-party login such as DS Logon or ID.me.

Users receive automated emails notifying them of the remaining days left before their password expires. To update your password before it expires, or if your password has expired, log in to your account and then click My Account. Scroll down to the Password Information section on the User Info/Profile page and click on the Update Password button.

You can reset your password after answering your three security questions correctly. If you do not remember the correct answers to your questions, you can reset your security information by clicking the Reset Security Information button.

After doing so, you will be sent an email to the email address associated with the account you were attempting to access.

Once you receive the security information reset email, click the link and input your email address into the required field. Copy the token provided in the reset email and paste it into the appropriate field. You will then be prompted to reset your password and security questions. Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.

If you need assistance troubleshooting any of the above steps to reset your password, you can submit a ticket to Customer Support.

Due to government security protocols, passwords must be updated every 60 days. To extend the life of your password to 150 days, consider adding two-factor authentication to your account.

Additionally, if you choose to log in with either DS Logon or ID.me, the passwords associated with those login options are separate from Military OneSource and are maintained and managed via those respective sites.

Select the Update Profile tab, then log in with your old email address. You can then change your email address within your profile. The next time you log in, you will use the new email address as your user ID.

If you are using the same email address for both your Military OneSource and MilLife Learning accounts, your Military OneSource account will be merged into your MilLife Learning account. Therefore, use your MilLife Learning account credentials or CAC, if it is associated to your account, to log in.

If you have different email addresses for your Military OneSource and MilLife Learning accounts, you will have two different accounts you may use. You can choose to keep both accounts and/or use the MilLife Learning account moving forward.

If you need to reset your password, use the “Forgot Your Password?” functionality on the login page and follow the steps provided.

Yes. You can use the “Reset password or account?” functionality on the login page. Input your account email address and three security questions. You will then receive a verification email with a link to verify your identity before you can reset your password.

If you do not receive your email with verification link within 15 minutes, check your junk/spam box and then contact Customer Support.

You can only reset your password one time per day. If your account gets locked, click the Reset Your Password or Account link.

If you need assistance troubleshooting any of the above steps, you can submit a ticket to Customer Support.

No. If you update your email address in your profile, your new email address will automatically become your new user ID.

If you don’t remember the original email address or you no longer have access to it, you will need to re-register and create a new account.

If you don’t remember the answers to all three security questions, click the Request Account Reset button.

Selecting this button will trigger a temporary one-time use link to a page where you can reset your account. It will also contain a one-time use token to input on the account reset page. This token expires in 24 hours.

If you don’t receive the email in 10 minutes, check your spam/junk inbox and then submit a Customer Support ticket. Please be advised that it might take longer to receive this email during tax season, as ticket volume increases significantly.

If you try to log in three times without the correct login credentials, your account will be locked. To unlock or reactivate your account, click Reset Your Password or Account link on the login screen and enter the email address associated with your account. You will be prompted to reset your password after answering your three security questions correctly.

If you do not remember the correct answers to your questions, you can reset your security information by clicking the gray button, Reset Security Information. After doing so, you will be sent an email within 10 minutes to the email address associated with the account you were attempting to access. Please be advised that it might take longer to receive this email during tax season, as ticket volume increases significantly.

Once you receive the security information reset email, click the link and input your email address into the required field. Copy the token provided in the reset email and paste it into the appropriate field. You will then be prompted to reset your password and security questions.

Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.

If you need assistance troubleshooting any of the above steps or do not receive your verification email, submit a ticket to Customer Support.

Follow these steps to turn on two-factor authentication:

1. Log in to your account with your username and password.
2. Click My Account.
3. Scroll to the bottom of the User Info/Profile page. Next to Two-Factor Authentication, select “On.” Click Save and Continue.
4. Click the button, Set Up Two-Factor Authentication.
5. For security purposes, you will need to log out and log back in.

Setting Up Two-Factor Authentication:

1. Log back in to your account, where you will see a setup page with these steps below.
2. Download or open one of the following authenticator apps:

• Google Authenticator
• Microsoft Authenticator
• Duo Mobile
• Authy
• LastPass Authenticator

These authenticator services provide you with one-time passcodes you will use to log in to your account.

3. Link your authenticator app to your account. Using your authenticator app, add a new account. Scan the QR code provided during setup or paste the account name and key into your authenticator. This will link your account to your authenticator app.
4. Copy the six- or eight-digit verification code generated for DOD Military OneSource. Paste this code into the blank field in the setup page. Click Confirm.
5. Save or write down recovery tokens and store them somewhere safe. Each code can be used one time to log in instead of using the verification code from your authenticator app. If you lose or use all your recovery codes, you will have to reset your account.
6. Log in to your account by entering the six- or eight-digit authenticator verification code from the app.

No. Adding two-factor authentication to your Military OneSource account is optional. It increases the security on your account and allows you to keep the same password for 150 days versus the standard 60 days.

Two-factor authentication through Military OneSource is used only for your Military OneSource username and password account, not for Military OneSource accounts using common access card/External Certification Authority, DS Logon or ID.me.

If you have two-factor authentication turned on and don’t have access to your authenticator app, you can use one of your one-time recovery tokens. Recovery tokens were provided to you when you set up two-factor authentication. Each token can only be used once.

Recovery tokens were provided when you set up two-factor authentication. If you don’t have your mobile device and/or access to your authenticator when signing in, and you also don’t have your recovery tokens, you will need to reset your account. When you reset your account, you will have to delete the existing data record and set up two-factor authentication again.

Turn off two-factor authentication following these steps:

1. Log in to your account using your username, password and authenticator code.
2. Click My Account.
3. On the User Info/Profile page, scroll to the bottom and click “No” next to Two-Factor Authentication.
4. Click Save and Continue.

Follow these steps:

1. Log in to your Military OneSource account with your email and password. In the top right, click My Account then Account Settings to get to the User Information page.
2. Scroll down to the CAC Certificate section and click the Add Certificate button.
3. You will be prompted to select your CAC or ECA. Select the appropriate certificate and click OK. You may need to enter your certificate password.
4. You can confirm your CAC or ECA was added once the page refreshes. The information should appear in the grayed-out field.
5. Next time you log in, simply select the CAC Log In.

No. Two-factor authentication is used only for Military OneSource accounts that use an email and password to log in.

DS Logon is short for DOD Self-service Logon.

It is a secure, self-service logon ID account created by the Defense Manpower Data Center as an identity credential that allows people affiliated with the Defense Department or the Department of Veterans Affairs access to several different websites using a single username and password.

On the Military OneSource Account Login page, click on the DS Logon button in the Third-Party Access panel. The DS Logon page will open in a separate window.

1. On the DS Logon page, enter your DS Logon username and password.
2. Once you log in, you will be redirected back to the Military OneSource website you were on, either Military OneSource, EFMP & Me, MilLife Learning or Plan My Move.
3. Click Account Settings in the top right of your menu bar to select a role on the Account Information page. This will give you access to specific resources based on your role.

If the email address you use for your DS Logon account is the same email address you used for your Military OneSource account, your accounts will be joined. If your accounts use different email addresses, you will need to set up a new Military OneSource account user profile and assign your roles. You will need to assign at least one role that matches your profile identity.

If you use DS Logon for your Military OneSource account, you will have access to features, resources, online learning and content requiring a Military OneSource account on all Military OneSource, EFMP & Me, MilLife Learning and Plan My Move websites using the same DS Logon.

To sign up for a DS Logon account, visit their website.

To get a DS Logon account, you must be affiliated with the DOD or VA and listed in the Defense Enrollment Eligibility Reporting System, or DEERS, in one of the following roles: Service Members (Active, Guard, Reservist, Retirees), Veterans, Eligible Family Members (over 18 years old), Spouses (current and former with DOD Benefits), or DOD Civilians and Contractors.

If the email is from Military OneSource, it is because you previously set up an account with us using your email and password. That account entry still exists. You can ignore it if you’d rather log in using DS Logon from now on.

Military OneSource does not manage the DS Logon program. For technical issues and support with DS Logon, contact the DMDC Support Center at 800-368-3665.

Military OneSource has partnered with ID.me, a trusted technology provider of secure identity proofing and authentication, to provide identity verification for your Military OneSource account through ID.me.

Other government websites, such as the IRS and VA websites, offer ID.me as their logon provider.

If you use ID.me for your Military OneSource account, you will have access to features, resources, counseling, online learning and content requiring a Military OneSource account on the Military OneSource, EFMP & Me, MilLife Learning and Plan My Move websites.

On the Military OneSource Account Login page, click on the “Sign in with ID.me” button in the Third-Party Access panel to open the ID.me page.

Once you’re on the ID.me page, click on the “Create an ID.me account” link and follow the instructions.

On the Military OneSource Account Login page, click on the “Sign in with ID.me” button in the Third-Party Access panel. The ID.me page will open in a separate window.

Once you’re on the ID.me page, enter your ID.me username and password. Once you log in, you will be redirected back to the Military OneSource website you were on: Military OneSource, EFMP & Me, MilLife Learning or Plan My Move.

If the email address you use for your ID.me account is the same email address you used for your Military OneSource account, your accounts will be joined. If your accounts use different email addresses, you will need to set up a new Military OneSource account user profile and assign your roles. You will need to assign at least one role that matches your profile identity.

If you have issues with your ID.me account, contact the ID.me help center.

The website will be updated as soon as these products become available. Please note that the timeline for product replenishment varies from item to item. We recommend checking the website regularly for updates.

To check what you ordered, log in to Military OneSource and then under My Account, select Order History. For additional information, send a support request to Customer Support with the order number and your order questions.

Yes. As an office under the Defense Department, Military Community and Family Policy will never share, sell or rent your Military OneSource account information to anyone. To learn more, view our privacy statement.

If for any reason you no longer would like a Military OneSource account, you can submit a ticket to Customer Support and ask for your account to be deactivated. We read all messages carefully and will make every effort to promptly address your issue.

Note: Accounts that are inactive for 395 days are automatically deactivated.

Please submit a technical support request, making sure to provide as much detail as possible about your specific issue. This will assist the technical team with troubleshooting.