If you forgot your password, you will need to reset it by going to Log In at the top right on any page or at the bottom of the page. This will take you to the Account Login page.

1. Click Log In.
2. Read and answer the DOD Notice and Consent (if you have not done so previously), then select the Proceed to Login button.
3. Click “Forgot Your Password?” under Email/Password. Enter your email address and click Continue.
4. Answer your three security questions and click Continue. If you do not remember the correct answers to your questions, you can reset your security information by clicking the gray button, Reset Security Information. After doing so, you will be sent an email to the email address associated with the account you were attempting to access.
5. Once you receive the security information reset email, click the link and input your email address into the required field.
6. Copy the token provided in the reset email and paste it into the appropriate field.
7. You will then be prompted to reset your password and security questions.
8. Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.
9. You can only reset your password one time per day.

If your account gets locked, click the Reset Your Password or Account link.

If you need assistance troubleshooting any of the above steps, you can submit a ticket to Customer Support.

Yes. You can use the “Reset password or account?” functionality on the login page. Input your account email address and three security questions. You will then receive a verification email with a link to verify your identity before you can reset your password.

If you do not receive your email with verification link within 15 minutes, check your junk/spam box and then contact Customer Support.

Passwords must be updated every 60 days. To extend the life of your password to 150 days, consider adding two-factor authentication to your account.

No. If you update your email address in your profile, your new email address will automatically become your new user ID.

If you don’t remember the original email address or you no longer have access to it, you will need to re-register and create a new account. If you need more information, visit the Creating a Military OneSource Account page.

Select the Update Profile tab, then log in with your old email address. You can then change your email address within your profile. The next time you log in, you will use the new email address as your user ID.

If you don’t remember the answers to all three security questions, click the Request Account Reset button.

Selecting this button will trigger a temporary one-time use link to a page where you can reset your account. It will also contain a one-time use token to input on the account reset page. This token expires in 24 hours.

If you don’t receive the email in 10 minutes, check your spam/junk inbox and then submit a Customer Support ticket. Please be advised that it might take longer to receive this email during tax season, as ticket volume increases significantly.

If you are using the same email address for both your Military OneSource and MilLife Learning accounts, your Military OneSource account will be merged into your MilLife Learning account. Therefore, use your MilLife Learning account credentials or CAC, if it is associated to your account, to log in.

If you have different email addresses for your Military OneSource and MilLife Learning accounts, you will have two different accounts you may use. You can choose to keep both accounts and/or use the MilLife Learning account moving forward.

Once you log in to your Military OneSource account with an email and password, My Account is displayed with drop-down options to manage your account. As you move through the military life cycle, your position, location or contact information may change. You can update your account information at any time. Overwrite your existing profile information with the new information and click Save and Continue.

Due to government security protocols, passwords of Military OneSource account holders expire every 60 days.

To extend the life of your password from 60 days to 150 days, turn on two-factor authentication. Additionally, if you choose to log in with either DS Logon or ID.me, the passwords associated with those login options are separate from Military OneSource and are maintained and managed via those respective sites.

If you try to log in three times without the correct login credentials, your account will be locked. To unlock or reactivate your account, click Reset Your Password or Account link on the login screen and enter the email address associated with your account. You will be prompted to reset your password after answering your three security questions correctly.

If you do not remember the correct answers to your questions, you can reset your security information by clicking the gray button, Reset Security Information. After doing so, you will be sent an email within 10 minutes to the email address associated with the account you were attempting to access. Please be advised that it might take longer to receive this email during tax season, as ticket volume increases significantly.

Once you receive the security information reset email, click the link and input your email address into the required field. Copy the token provided in the reset email and paste it into the appropriate field. You will then be prompted to reset your password and security questions.

Passwords must contain at least 12 characters, including at least one uppercase letter, one lowercase letter, one numeral and one special character.

If you need assistance troubleshooting any of the above steps or do not receive your verification email, submit a ticket to Customer Support.

If you have two-factor authentication turned on and don’t have access to your authenticator app, you can use one of your one-time recovery tokens. Recovery tokens were provided to you when you set up two-factor authentication. Each token can only be used once.

Recovery tokens were provided when you set up two-factor authentication. If you don’t have your mobile device and/or access to your authenticator when signing in, and you also don’t have your recovery tokens, you will need to reset your account. When you reset your account, you will have to delete the existing data record and set up two-factor authentication again.

Turn off two-factor authentication following these steps:

1. Log in to your account using your username, password and authenticator code.
2. Click My Account.
3. On the User Info/Profile page, scroll to the bottom and click “No” next to Two-Factor Authentication.
4. Click Save and Continue.

You can associate your CAC to your account by following these steps:

1. Click on Log In on the upper right or at the bottom of any Military OneSource page.
2. Log in to Military OneSource with your username and password.
3. Click the My Account drop-down in the top right of your screen.
4. Select Account Settings.
5. Navigate to the CAC Certificate section located below the User Information section.
6. Select the Add Certificate button.
7. Choose the appropriate certificate (do not select the DOD email-CA-XX certificate).
8. Select the Save button.
9. Your CAC will then be associated to your account and can be used to log in.

If the email address you use for your DS Logon account is the same email address you used for your Military OneSource account, your accounts will be joined. If your accounts use different email addresses, you will need to set up a new Military OneSource account user profile and assign your roles. You will need to assign at least one role that matches your profile identity.

If the email is from Military OneSource, it is because you previously set up an account with us using your email and password. That account entry still exists. You can ignore it if you’d rather log in using DS Logon from now on.

Military OneSource does not manage the DS Logon program. For technical issues and support with DS Logon, contact the DMDC Support Center at 800-368-3665.

If the email address you use for your ID.me account is the same email address you used for your Military OneSource account, your accounts will be joined. If your accounts use different email addresses, you will need to set up a new Military OneSource account user profile and assign your roles. You will need to assign at least one role that matches your profile identity.

If you have issues with your ID.me account, contact the ID.me help center.

The website will be updated as soon as these products become available. Please note that the timeline for product replenishment varies from item to item. We recommend checking the website regularly for updates.

To check what you ordered, log in to Military OneSource and then under My Account, select Order History. For additional information, send a support request to Customer Support with the order number and your order questions.

If for any reason you no longer would like a Military OneSource account, you can submit a ticket to Customer Support and ask for your account to be deactivated. We read all messages carefully and will make every effort to promptly address your issue.

Note: Accounts that are inactive for 395 days are automatically deactivated.

Please submit a technical support request, making sure to provide as much detail as possible about your specific issue. This will assist the technical team with troubleshooting.

Visit our Creating a Military OneSource account page for more information on how to set up a Military OneSource account and the various ways we offer for logging in to your account.