Personal Property Customer Service Contacts

For questions concerning your military move or permanent change of station, use the following contacts to find the assistance you need.

Your personal property customer service contacts can help service members and their families find the information and resources they need to ensure a smooth PCS.

For support with moving personal property, your local transportation office is your main point of contact. They can help with:

• Moving questions
• Scheduling needs
• Storage needs
• Special circumstances
• Entitlements questions
• Moving company/moving day issues

Still need help?

If you are having trouble reaching your local transportation office or getting other moving related assistance, call the Defense Personal Property Management Office, or DPMO, for support.

If you are moving under the legacy, or Tender of Service program, you will use DPS to schedule and manage your move. See the “Quick Reference Guide” in the upper right-hand corner of the DPS landing page for tutorials on how to perform specific tasks in DPS. Contact the DPS System Response Center for help with:

• Access and navigation
• Account issues
• Technical support

DPS System Response Center

Help Desk (toll free): 800-462-2176
Hours: Open 24/7
Email us for help with DPS
OCONUS users: Contact your local operator for DSN dialing instructions

SCHEDULE YOUR MOVE

DPS is compatible with Microsoft Edge, Firefox (version 24 and later), Google Chrome (version 25 and later), and Apple Safari (version 5.1.7 and later). Google Chrome is the preferred browser.

If you are moving under the Global Household Goods Contract, or GHC, you will be directed to MilMove to submit your initial shipment requests. If you experience an issue while using MilMove (not DPS), contact the MilMove System Response Center for help with:

• Access and navigation
• Account issues
• Technical support

MilMove System Response Center

Help Desk (toll free): 800-462-2176
Hours: Open 24/7
Email us for help with MilMove
OCONUS users: Contact your local operator for DSN dialing instructions

International Auto Logistics
110 Office Park Lane
Suite 200
Saint Simons Island, GA 31522

Toll free: 855-389-9499
Email: CustomerService@ialpov.us
Online: https://www.pcsmypov.com/

Each branch of service is available to assist with moves and offer customer service contacts and specific resources tailored for its members.

• Army PCS Moving Assistance
• Marine Corps PCS Moving Assistance
• Navy PCS Moving Assistance
• Air Force PCS Moving Assistance
• Coast Guard PCS Moving Assistance

Contact your local finance office for assistance with:

• Reimbursement questions
• Personally procured move payments

Hours and contact information vary according to location.

The Air Mobility Command, or AMC, travel webpage features information about traveling to or from an overseas, or OCONUS, location. You can find contact information for AMC Passenger Terminal phone numbers, email and website information, available transportation services, local lodging, terminal amenities and more.

Read this Military OneSource article to find out more about passenger and pet transportation, how and when to make reservations, baggage allowances and more.

• Passenger and Pet Transportation for PCS Moves article

Your local Relocation Assistance Program specialists can help with everything from pre-departure briefings and newcomer orientations to information on child care, spouse employment and more.